ITIL Service Support

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This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.

WHERE TO OBTAIN IT
The first part of ITIL can be obtained via the link below:

• Purchase ITIL Service Support Here

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WWW.STANDARDSHOP.COM